Privacy Policy
Last updated: 8th December 2025
Willshaw’s Property Services (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal information when you use our website, contact us, or request a quote.
If you have any questions, please contact:
📧 [Email Address]
📞 [Phone Number]
1. Information We Collect
We may collect the following information when you contact us, use our forms, or request a quote:
Information you provide directly
Name
Phone number
Email address
Address / postcode
Details about the job or service you need
Photos of the property or work (if you send them)
Messages or queries sent to us through the website or chat
Information collected automatically
IP address
Device type
Browser type
Website usage data
Cookies (see Section 7)
Information from phone calls or messages
Call logs
Voicemails
SMS/WhatsApp messages
We only collect information needed to respond to your enquiry or provide our services.
2. How We Use Your Information
We use your information to:
Respond to enquiries
Provide quotes and estimates
Arrange phone calls or site visits
Manage and schedule appointments
Carry out the services you request
Send updates about your booking
Improve our website and service
Maintain internal records
We do not sell or share your personal information with third parties for marketing.
3. Legal Basis for Processing (GDPR)
We process your data under the following legal bases:
Contract: to provide quotes and carry out work
Legitimate Interest: to respond to enquiries, improve services
Consent: when you agree to receive communications or provide optional information
You can withdraw consent at any time by contacting us.
4. How Your Information Is Stored & Protected
We store your data securely using reputable systems and services.
We take reasonable steps to keep your information safe, including:
Secure devices and cloud systems
Password-protected accounts
Limited access to data
SSL encryption on our website
We keep your information only for as long as necessary.
5. Sharing Your Information
We may share your information only when necessary to provide our service, such as:
Subcontractors or specialists needed to complete your job
Third-party platforms used for booking, email or chat
Legal or regulatory authorities if required
We do not share your information for advertising or external marketing.
6. Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Object to processing
Withdraw consent
Request a copy of your data
To exercise any of these rights, contact us at [Email Address].
7. Cookies & Website Tracking
Our website may use cookies to:
Improve performance
Analyse traffic
Enable features such as forms or chat
Remember your preferences
You can disable cookies in your browser settings at any time.
8. Links to Other Websites
Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact:
Willshaw’s Property Services
📧 Email: [Insert Email]
📞 Phone: [Insert Phone Number]
Quick Links
Contact Us
[Phone Number]
[Email Address]
Serving: Castleford, Pontefract, Wakefield, Leeds & surrounding areas
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